{"id":7455,"date":"2020-04-29T04:54:23","date_gmt":"2020-04-29T01:54:23","guid":{"rendered":"https:\/\/northakademi.com\/tr\/?page_id=7455"},"modified":"2020-04-29T04:54:23","modified_gmt":"2020-04-29T01:54:23","slug":"iso-10002-musteri-memnuniyeti-yonetim-sistemi","status":"publish","type":"page","link":"https:\/\/northakademi.com\/tr\/belgelendirme\/sistem-belgelendirme\/iso-10002-musteri-memnuniyeti-yonetim-sistemi\/","title":{"rendered":"ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi"},"content":{"rendered":"<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_1' class='avia-section main_color avia-section-default avia-no-shadow avia-bg-style-scroll   av-minimum-height av-minimum-height-custom container_wrap sidebar_right' style = 'background-repeat: no-repeat; background-image: url(https:\/\/northakademi.com\/tr\/wp-content\/uploads\/2019\/12\/slide-north-akademi-siyah-lacivert.jpg); background-attachment: scroll; background-position: top left; ' data-section-bg-repeat='no-repeat' ><div class='container' style='height:150px'><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-7455'><div class='entry-content-wrapper clearfix'>\n<div style='padding-bottom:10px;color:#ffffff;' class='av-special-heading av-special-heading-h3 custom-color-heading   '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1' class='main_color av_default_container_wrap container_wrap sidebar_right'   ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-7455'><div class='entry-content-wrapper clearfix'><div class=\"flex_column av_one_full  flex_column_div av-zero-column-padding first  \" style='border-radius:0px; '><p><div class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"ImageObject\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><img class='avia_image ' src='https:\/\/northakademi.com\/tr\/wp-content\/uploads\/2020\/04\/belge-iso-genel-s.jpg' alt='' title=''   itemprop=\"thumbnailUrl\"  \/><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>\u0130\u015fletmeler, b\u00fcy\u00fcyen rekabet alt\u0131nda varl\u0131klar\u0131n\u0131 devam ettirebilmek i\u00e7in gerek \u00fcretim gerekse pazarlama evrelerinde ve sat\u0131\u015f sonras\u0131 hizmetlerde m\u00fc\u015fterinin \u00e7\u0131karlar\u0131 do\u011frultusunda yeniliklere gitmek zorunda kalm\u0131\u015flard\u0131r.<\/p>\n<p>Bu veriler do\u011frultusunda; m\u00fc\u015fteri taleplerini tamamen kar\u015f\u0131layan \u00fcretim faaliyetleri yaparak pazarlama s\u00fcrecinde m\u00fc\u015fteri memnuniyetini \u00e7o\u011faltmak ve b\u00f6ylece \u015fik\u00e2yetleri en aza indirmek firmalar\u0131n \u00f6ncelikli ama\u00e7lar\u0131 haline gelmi\u015f bulunmaktad\u0131r.<\/p>\n<p>M\u00fc\u015fterileri kar\u015f\u0131s\u0131nda farkl\u0131l\u0131k yaratmay\u0131 isteyen, m\u00fc\u015fterilerinin fikir ve g\u00f6r\u00fc\u015flerine \u00f6nem veren ve bu g\u00f6r\u00fc\u015fleri genellikle s\u00fcrekli kendini iyile\u015ftirme amac\u0131yla kullanan firmalar i\u00e7in bu \u00f6zelliklerini g\u00f6sterebilmek ve ispatlamak maksad\u0131yla yeni bir standart geli\u015ftirilmi\u015ftir. Bu standart, \u201cISO 10002:2004 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi \u2013 Kurulu\u015flarda M\u00fc\u015fteri \u015eik\u00e2yetlerinin Ele Al\u0131nmas\u0131 \u0130\u00e7in K\u0131lavuz\u201d ad\u0131yla 06\/07\/2004 tarihinde ISO (International Organization for Standardization) taraf\u0131ndan yay\u0131nlanm\u0131\u015ft\u0131r.<\/p>\n<p>ISO 10002:2004 Belgesi i\u00e7in, M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi standard\u0131nda \u00f6ncelikle m\u00fc\u015fteri \u015fik\u00e2yetlerinin aktif y\u00f6netimi konusunda vurgular yap\u0131lmas\u0131 ve politikayla paralel olacak \u015fekilde tutarl\u0131 hedefler ortaya konulmas\u0131 gerekmektedir. Sonraki a\u015famalarda; m\u00fc\u015fteri \u015fik\u00e2yetlerinin al\u0131nmas\u0131, kaydedilmesi de\u011ferlendirilmesi, ilgililere aktar\u0131lmas\u0131, sorumlular taraf\u0131ndan gereken aksiyonlar\u0131n yap\u0131lmas\u0131, t\u00fcm yap\u0131lanlar\u0131n kay\u0131tlar\u0131n\u0131n d\u00fczenli bir \u015fekilde tutulmas\u0131, \u015fik\u00e2yet konusunda yap\u0131lanlar ve \u00e7\u00f6z\u00fcmlenmesi hususunda m\u00fc\u015fteriye geri bildirim yap\u0131lmas\u0131 ve b\u00fct\u00fcn bu sistemin etkinli\u011finin ve s\u00fcreklili\u011finin sa\u011flanmas\u0131 gibi detayl\u0131 bir m\u00fc\u015fteri \u015fik\u00e2yetleri y\u00f6netim s\u00fcrecinin ger\u00e7ekle\u015ftirilmesi uygulanmas\u0131n\u0131 gerektirmektedir.<\/p>\n<p>ISO 10002:2004 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistem standard\u0131, ISO 9001:2008 ile uyumlu bir standartt\u0131r. ISO 10002:2004 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi i\u015fletmelerde tek ba\u015f\u0131na kurulup uygulanabilece\u011fi gibi, ISO 9001:2008 Kalite Y\u00f6netim Sisteminin bir par\u00e7as\u0131 olacak \u015fekilde de uygulanmas\u0131 m\u00fcmk\u00fcn olabilmektedir. Bir i\u015fletmenin m\u00fc\u015fteri \u015fik\u00e2yetleri y\u00f6netimi s\u00fcreci yeterli bir etkinlikte s\u00fcrd\u00fcr\u00fcl\u00fcyorsa, ISO 9001 Belgesi Kalite Y\u00f6netim Sisteminin tetkiki ile beraber senkronize olarak ISO 10002 Belgesi temel gerekliliklerini de de\u011ferlendirilerek sertifikaland\u0131rma yap\u0131labilmektedir.<\/p>\n<p>M\u00fc\u015fterilerin \u00f6nemsendi\u011fini ispatlamak, m\u00fc\u015fteri \u015fik\u00e2yetleri y\u00f6netim sisteminin rakiplerle kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda daha \u00fcst seviyelerde uyguland\u0131\u011f\u0131n\u0131 g\u00f6stermek, m\u00fckemmel bir m\u00fc\u015fteri ili\u015fkileri vizyonu olu\u015fturmak, m\u00fc\u015fteri \u015fik\u00e2yetleri y\u00f6netimi hususunda \u00e7al\u0131\u015fanlar\u0131n bilin\u00e7 ve dikkatlerini iyile\u015ftirmek ve geli\u015ftirmek i\u00e7in ISO 10002 Belgelendirmesi\u00a0bir gereklilik olu\u015fturabilir.<\/p>\n<\/div><\/section><\/p><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":6259,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/pages\/7455"}],"collection":[{"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/comments?post=7455"}],"version-history":[{"count":1,"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/pages\/7455\/revisions"}],"predecessor-version":[{"id":7457,"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/pages\/7455\/revisions\/7457"}],"up":[{"embeddable":true,"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/pages\/6259"}],"wp:attachment":[{"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/media?parent=7455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}