{"id":6289,"date":"2019-12-08T22:12:33","date_gmt":"2019-12-08T19:12:33","guid":{"rendered":"https:\/\/northakademi.com\/tr\/?page_id=6289"},"modified":"2019-12-24T02:55:51","modified_gmt":"2019-12-23T23:55:51","slug":"iso-15838-musteri-iletisim-merkezi-yonetim-sistemi","status":"publish","type":"page","link":"https:\/\/northakademi.com\/tr\/belgelendirme\/sistem-belgelendirme\/iso-15838-musteri-iletisim-merkezi-yonetim-sistemi\/","title":{"rendered":"ISO 15838 M\u00fc\u015fteri \u0130leti\u015fim Merkezi Y\u00f6netim Sistemi"},"content":{"rendered":"<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_1' class='avia-section main_color avia-section-default avia-no-shadow avia-bg-style-scroll   av-minimum-height av-minimum-height-custom container_wrap sidebar_right' style = 'background-repeat: no-repeat; background-image: url(https:\/\/northakademi.com\/tr\/wp-content\/uploads\/2019\/12\/slide-north-akademi-siyah-lacivert.jpg); background-attachment: scroll; background-position: top left; ' data-section-bg-repeat='no-repeat' ><div class='container' style='height:150px'><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6289'><div class='entry-content-wrapper clearfix'>\n<div style='padding-bottom:10px;color:#ffffff;' class='av-special-heading av-special-heading-h3 custom-color-heading   '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >ISO 15838 M\u00fc\u015fteri \u0130leti\u015fim Merkezi Y\u00f6netim Sistemi<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1' class='main_color av_default_container_wrap container_wrap sidebar_right'   ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6289'><div class='entry-content-wrapper clearfix'><div class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"ImageObject\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><img class='avia_image ' src='https:\/\/northakademi.com\/tr\/wp-content\/uploads\/2019\/12\/iso-1538-musteri-iliskileri-yonetimi.jpg' alt='' title=''   itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/p>\n<div class=\"flex_column av_one_full  flex_column_div av-zero-column-padding first  \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>EN ISO 15838 M\u00fc\u015fteri \u0130leti\u015fim Merkezleri (\u00c7a\u011fr\u0131 Merkezleri) Hizmet sunumu i\u00e7in genel \u015fartlar standard\u0131 \u00e7a\u011fr\u0131 merkezlerinin belgelendirilmesi ve m\u00fc\u015fteri odakl\u0131 hizmet veren kurulu\u015flar\u0131n ald\u0131klar\u0131 bir belgedir.<\/p>\n<p>EN ISO 15838 Standard\u0131 M\u00fc\u015fteri \u0130leti\u015fim Merkezi Y\u00f6netim Sistemi, Firman\u0131n i\u00e7erisinde, firman\u0131n m\u00fc\u015fterilerine verdi\u011fi hizmetler i\u00e7in ge\u00e7erli olan m\u00fc\u015fteri ileti\u015fim merkezi i\u00e7in verilen hizmet ile ilgili \u00e7a\u011fr\u0131, \u015fik\u00e2yet, memnuniyetsizlik vb i\u00e7in kapsaml\u0131 bir metot sunar. Burada a\u00e7\u0131klanan m\u00fc\u015fteri ileti\u015fim merkezi y\u00f6netim prosesi kalite y\u00f6netimi sisteminin bir par\u00e7as\u0131 olarak de\u011ferlendirilebilir ve firmam\u0131za \u015fu katk\u0131lar\u0131 sa\u011flar: M\u00fc\u015fteri ileti\u015fim kalitesindeki iyile\u015fme, firmam\u0131z\u0131n rekabet avantaj\u0131n\u0131 k\u00f6t\u00fc y\u00f6nde etkileyecek olas\u0131 k\u00f6t\u00fc hizmet veya hatal\u0131 servis hizmetlerinden do\u011fan kay\u0131plar\u0131 \u00f6nler. M\u00fc\u015fteriyi daha iyi anlayarak ve m\u00fc\u015fteri ileti\u015fim s\u00fcre\u00e7lerinden ya\u015fanan gereksiz zaman al\u0131c\u0131 s\u00fcre\u00e7leri elimine ederek, ileti\u015fim etkinli\u011fi ve maliyet etkenli\u011fi yaratarak, ayn\u0131 kalitede \u00e7\u0131kt\u0131 sa\u011flamay\u0131 s\u00fcrd\u00fcrmek. M\u00fc\u015fteri servis ve \u00e7\u0131kt\u0131lar\u0131na de\u011fer katan personel yakla\u015f\u0131m\u0131ndaki geli\u015fmeleri art\u0131rmak. M\u00fc\u015fteri memnuniyetini art\u0131r\u0131c\u0131 rekabet \u00fcst\u00fcnl\u00fc\u011f\u00fc sa\u011flay\u0131c\u0131 politikalar uygulamak.<\/p>\n<p>Firma bu yap\u0131y\u0131 belirlenen y\u00f6netim strateji ve politikas\u0131 do\u011frultusunda iyi tasarlanm\u0131\u015f bir alt yap\u0131 ve proses yard\u0131m\u0131 ile sosyal sorumluluk bilincini hesaba katarak, kurum i\u00e7in iyi yeti\u015fmi\u015f e\u011fitimli m\u00fc\u015fteri ileti\u015fim merkezi temsilcileri eli ile sonu\u00e7 olarak m\u00fc\u015fteri memnuniyetini anahtar performans g\u00f6stergelerini do\u011frultusunda, s\u00fcrekli yenilik ve iyile\u015fme merkezli yakalamay\u0131 hedeflemektedir.<\/p>\n<p>ISO 15838 Belgesi ISO 9001, ISO 10002, ISO 27001 standartlar\u0131n\u0131n \u00c7a\u011fr\u0131 Merkezleri gibi sekt\u00f6rler i\u00e7in birle\u015ftirilmi\u015f standard\u0131d\u0131r.<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":6259,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/pages\/6289"}],"collection":[{"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/comments?post=6289"}],"version-history":[{"count":3,"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/pages\/6289\/revisions"}],"predecessor-version":[{"id":6865,"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/pages\/6289\/revisions\/6865"}],"up":[{"embeddable":true,"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/pages\/6259"}],"wp:attachment":[{"href":"https:\/\/northakademi.com\/tr\/wp-json\/wp\/v2\/media?parent=6289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}